3 Must-Have Tools for Field Service Management
“Efficiency” is more than the latest buzzword in the world of field service management (FSM); it’s also a cornerstone to a successful business. Imagine technicians clearing all the admin from their role, focusing on customer approval instead. Though, how would you go about that without leaving all those documents to pile up?
The following are three of the most important tools you should be investigating if you want to bring your business into 2024 and beyond. So, read on and learn about how these tools can boost any field service management strategies you devise moving forward.
1. Mobile Devices for On-the-Go Working
Instead of needing to call on the radio for their next job or print out their schedule, there are better ways to organize the day of a worker. Give your technicians everything they need in the palm of their hand by using a cloud-based app that links to your scheduling system.
Garage door software such as this means you can make small adjustments over the day, based on the needs of your customers. If one person cancels, you no longer have to hope the technician is within range of their radio to know about it. You can also receive up-to-date information on the completion of jobs by your staff, keeping you in the loop at all times.
2. Field Service Management Analytics Software
Field service software can allow you to keep an eye on every part of your business, and in doing so, iterate upon your success and failure. Having so much data at your fingertips allows you to start making predictions based on past events, for example:
- Prevent downtime through timely alerts
- Predict job completion times
- Provide data on high-quality potential mentors
- Inform you of technicians who need additional training
- Automated scheduling based on a history of experience
- Warnings of customer rating issues
- Inventory management without intervention
- Data visualization of ongoing patterns
With all these benefits, having field service software in your arsenal can put your business at the forefront of your customers’ minds. You can then supply the best, most efficient service available.
3. Scheduling and Dispatch Tools
Having cloud-based digital tools for dispatching means you can create dynamic customer schedules. You need not tie yourself down to a set schedule over the day and can alter it as your needs change.
Some best practices for such software include:
- Redistributing technicians following an unexpectedly slow task
- Offering customers reminders and notifications to prevent no-shows
- Integrating real-time traffic data to help with timeline predictions
As you continue using these tools, you will also learn more about their capabilities and iterate on your success moving forward.
The Right Cloud Business Tools for Your Firm
Picking out the right field service management tools can elevate your team from doing endless busywork to making a real difference. With the above options, you can start fulfilling the true purpose of your business. This is what Jobfilez.com understands and why they develop software for this very purpose.
With over 60 years of improving processes across the industry, we can give you the tools you need to boost your company’s output. You can then enjoy all the benefits that come from greater customer satisfaction. So, get in contact and learn what we can do for you today.