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The Best Field Service Management Software for Small Business Needs

best field service management software for small business

The Best Field Service Management Software for Small Business Needs

Almost 65% of businesses report noticing sales growth due to good customer service. You can significantly improve the service you give your customers by using field service management software. Field service management software helps you optimize the coordination of your personnel and equipment for service calls.

With all the types of software available, finding the right one for your unique situation is key. Learn more about how to find the best field service management software for small business needs.

Essential Features in Field Service Management Software

Field service management includes a variety of tasks. You need software that will help you perform those tasks more efficiently. Features to look for include:

  • Work order management
  • Dispatch management
  • Service request management
  • Personnel scheduling
  • Task assignment
  • Inventory management
  • Delivery scheduling and tracking
  • Payment processing
  • Time clock
  • Access from any authorized device (desktop, laptop, tablet, mobile)
  • Integration with your existing systems

Field service management software should help you create reports. Analytics and data visualization are another important feature. Cloud-based software lets your team access the system anytime, anywhere.

How to Choose the Best Field Service Management Software for Small Business

The best field service management software for your small business depends on your needs. Before looking for a software solution, consult with your stakeholders. Stakeholders can include:

  • Field service employees
  • Help desk agents
  • Suppliers
  • Delivery partners

They can help you identify the most critical issues in your processes. You can better prioritize the software features you need. Involving employees can improve buy-in when you implement the new technology.

Ease of Implementation and Use

Field service management software affects your entire business. It must be easy to implement and intuitive to use.

Ask the vendor how long installation will take and how much training is necessary for end users. You want a vendor who will provide good implementation support. A successful rollout means you’ll start benefiting from the software sooner.

Good Customer Service and Support

All software will have some issues eventually. Choose small business software from a vendor with robust service and support. The best software options come with good service and support before, during, and after the sale.

You can get a sense of the vendor’s customer service during your research. If they don’t reply promptly to your questions with helpful answers, they’re unlikely to improve after the sale.

Robust Security

Your field service management software will handle sensitive business and customer data. You need robust security.

The system should comply with relevant data privacy standards and regulations. It should also give you the ability to set specific permissions to control access. Look for software that will let you see user actions within the workflow or account.

Improve Your Field Service Management With the Right Software Solution

The best field service management software for small business depends on what you need. You can prioritize the features that best fit your team.

Jobfilez has the features, flexibility, and pricing that work for your small business. It’s a complete field service management solution. Jobfilez is cloud-based, so you have real-time access to every aspect of your business 24/7.

Our software solutions are intuitive to use. We support you through implementation and beyond with on-site training and 24/7 technical support.

Schedule your personalized demo of Jobfilez today and see how our software can help with growing your business.