Increase Profits for Your Plumbing Company With Service Management Software
The success of any business depends on the efficiency of its business operations, as well as the level of customer satisfaction it provides. In the plumbing industry, companies resort to manual work processes for their day-to-day operations and often fail to realize the huge potential that lies in using service management software.
Service management software provides plumbing companies with an efficient and centralized platform where they can track and manage their employees, assign and schedule jobs, and perform many other business-related tasks quickly and efficiently. Not only that, but it can also increase profitability in a great way.
Let’s have a look at how you can increase profits for your plumbing company with service management software.
Efficient Job Scheduling
Job scheduling is one of the key tasks in any field service business, and plumbing is no different. Contractors have to take hundreds of phone calls in a day, noting down orders and setting up a suitable time with the client. Next, they pass on the job details to a certain employee, who will then leave for the location and perform the required plumbing job.
This entire process is more tedious than it sounds, and contractors have a hard time managing hundreds of jobs with dozens of employees. By using service management software, they can sort all received work orders with priority, and then assign them to a suitable technician.
Not only this, but they are also able to find out which employee is on the field and idle so that they can be assigned a high-priority job. This way, they don’t need to return to the warehouse or office, and they can reach the next location on time.
Using service management software, job details can also be sent to the technician in real-time, which cuts down on waiting time and results in faster job completion. Once the work orders are fulfilled quickly, you will start observing higher revenue.
Easier Access to Information
As mentioned above, using service management software enables technicians to receive accurate job data while they are in the field. This data includes the client’s name, address, contact details, location, and the nature of work that needs to be done. This way, technicians don’t have to touch base between jobs, and they can reach customers faster.
Since service management software is cloud-based, all of the customers’ data is stored on the cloud, which can be accessed from any device at any location. This eliminates the need for a specific system or computer, and also makes it easier for technicians to fetch any information that they might need access to in the field. Not only will it help save the company time and money, but it will also increase customer satisfaction, which is a direct proponent for higher profits.
If you manage operations “by the book”, you have a lot of responsibility on your hands, which includes managing every employee separately. Moreover, your technicians will have to sift through files and files to get the information they require. Replacing this system with service management software will greatly reduce the time spent on mundane tasks.
When you receive a work order and assign one of your employees to the task, you provide the customer with an estimate of the cost required to perform the job, as well as an invoice that you send with the technician. However, this figure can vary once the technician reaches the site and examines the plumbing system they have to work on.
If you keep running things manually, the technician will have to place a change order on behalf of the customer, which means that you will have to create the invoice once again. Not only will this delay the job completion time, but will also affect your revenue cycle.
By using service management software, you will be able to process change orders and invoicing in real-time, which means that no time will be wasted in transit, and the customer will pay the billed amount as soon as the job finishes.
Optimize Your Plumbing Business with Jobfilez
Are you tired of running your plumbing company manually? If so, then Jobfilez is the perfect solution. It is a cloud-based field service management platform that allows you to manage all your active and scheduled jobs in real-time. Moreover, you can also optimize your workflow and eventually enhance customer satisfaction.
If you are ready to transform your company and increase profits, get in touch with us today.